Bervar & Jones, Attorneys at Law has been the Pre-Paid Legal Services, Inc. Provider Firm for Hawaii since 2002. The firm is committed to delivering quality legal services at affordable rates, while maintaining the highest degree of customer service possible.
When you become a member of Pre-Paid Legal Services in Hawaii, you can be assured that your firm is one of the best. Along with having qualified and knowledgeable attorneys on your side, you will also find our lawyers to be concerned and caring. This is true whether the attorney is handling a million dollar case or a $10.00 case. It is our job to help our members with their legal problems, big or small. We encourage our clients to call before they have a problem. Let us review your lease before you rent an apartment or look over your contract before you purchase a car. The genius of Pre-Paid Legal Services is the easy access it gives you to a lawyer.
Our dedicated staff of attorneys and support personnel stand ready to serve our members. Our employees are trained in customer service and are committed to making sure our members' calls are answered promptly and courteously. Monday - Friday from 8:30am to 5:00pm HST our customer care representatives are on duty to assist you. As a Pre-Paid Legal Services, Inc. Provider Firm, we are required to meet certain standards set by the Pre-Paid Legal corporate office in Ada, Oklahoma. We send reports daily and our performance is monitored regularly. Pre-Paid Legal Services, Inc. will not tolerate anything less than excellence, nor will we. The following standards have been set by Pre-Paid Legal Services, Inc.:
First call back attempt *
4-8 hours
Return call
8 hours
Document review
3 business days
Letter written
3 business days
Will preparation
10-14 days
Member resolution
24 hours
Referral Assignments
3 business days
* If you are on the go or hard to reach we are happy to set up a phone appointment Monday through Friday from 9 a.m. until 5 p.m. We will be happy to call you back at a specified time or you can call us back and an attorney will be waiting to speak to you.
At Bervar & Jones, client service is our priority. To ensure quality control we want your feedback. If you have a problem let us know. If someone has done a good job for you, we want to know that as well. Write us a letter or give us a call. Your input is important to us.
Pre-Paid Legal Services, Inc. Sales Associates:
We encourage you to visit our office during our scheduled Events:
Open House schedule for 2010
4:00 - 5:00 pm
Friday: January 22, 2010
Friday: July 30, 2010
Friday: February 26, 2010
Friday: August 27, 2010
Friday: March 26, 2010
Friday: September 24, 2010
Friday: April 30, 2010
Friday: October 29, 2010
Friday: May 28, 2010
Friday: November 26, 2010
Friday: June 25, 2010
* Please sign up at the Marketing Department: 580-436-7424 *
Will Sessions for 2010
2:00 pm - 3:00 pm (20 minute appointment to personally meet with an attorney to assist you with your “Will” questionnaires)
January 8, 2010
January 22, 2010
February 5, 2010
February 19, 2010
March 5, 2010
March 19, 2010
April 9, 2010
April 23, 2010
May 7, 2010
May 21, 2010
June
4, 2010
June 18, 2010
July 9, 2010
July 23, 2010
August
6, 2010
August 27, 2010
September 3, 2010
September 17, 2010
October 1, 2010
October 15, 2010
November 5, 2010
November 19, 2010
December 3, 2010
December 17, 2010
* Please contact Gina at Bervar & Jones to schedule your appointment
